Terms of Service

Mor Clean provides professional residential, rental, and small commercial cleaning and property care services, including:

• Recurring Maintenance Cleans (Regular Upkeep) — weekly, bi-weekly, or monthly plans
• General Cleans (Refresh) and Top to Bottom Deep Cleans (Reset)
• Move-Out and Move-In Cleans
• Post-Construction and post-renovation Cleans
• Short-Term Rental Turnovers (Airbnb, VRBO, and direct-booked properties)
• Vacation Rental and Property Partner support services
• Small Commercial Cleaning (offices, salons, studios, small retail)
• Home Watch visits for seasonal residents and travelers

Services are available within our Volusia County service area. Availability for any specific property, scope, or cadence is confirmed in writing before service begins.

Pricing is based on the square footage of the property, its condition at the time of service, and the confirmed scope of work. Our minimum charge is $150 per cleaning visit, regardless of property size or service type. Quotes and estimates are not contracts; final pricing is confirmed in writing before service.

If, on arrival, the condition of the property materially exceeds the level of service booked, we will notify you before beginning work and offer a revised price, a reduced scope, or a reschedule. We do not add charges mid-service without your approval.

Your satisfaction is our priority. If an area was missed or does not meet our standard, please notify us within 24 hours of your cleaning with the specific concern. We will return to address that area at no additional cost. The Clean Check Guarantee covers correction of the items you identify; it is not a full re-clean of the home, and it does not cover new soil, use, or conditions occurring after our visit. Exclusions are described in Section 13.

We schedule our teams in routes, so late changes cannot usually be filled. We ask for at least 48 hours notice to cancel or reschedule a service:

• 48 hours or more notice: no charge; we reschedule at no cost.
• 24 to 48 hours notice: a fee of up to 50% of the estimated service cost may apply.
• Less than 24 hours notice, same-day cancellation, or lockout: a fee equal to our $150 minimum charge may apply.

Recurring-plan clients may skip or shift visits with reasonable notice as part of their plan; repeated same-day changes may affect plan pricing or priority scheduling.

Payment is due at the time of service unless otherwise agreed upon in writing. We accept all major credit cards and digital payments. Late payments may incur a fee.

Clients must provide reliable access to the property (key, keypad code, lockbox, or being present) and confirm that utilities — including water and electricity — are on and functional. If our team cannot access the property or complete service at the scheduled time, a "Lockout Fee" equal to our $150 minimum charge will apply. Access credentials are stored securely and shared only with the team assigned to your property.

Mor Clean supplies all standard cleaning products and equipment. Eco-friendly and low-fragrance options are available on request at no additional charge. If you require that we use products you provide, we will do so at your direction, and the Clean Check Guarantee does not apply to results attributable to those products.

Please secure firearms, cash, jewelry, medication, and irreplaceable items before service. We work around clutter but do not organize personal belongings unless that scope is quoted separately.

We are a pet-friendly company and are glad to work in homes with animals. Please let us know in advance about any pets on the property, and secure or crate any animal that may be anxious, protective, or at risk of escaping. We do not handle pet waste beyond routine litter-area surface cleaning, and we may reschedule if a team member's safety is at risk.

For short-term rental turnover services, laundry is performed on-site using the host's equipment. If on-site laundry equipment (washer/dryer) is non-functional, faulty, or insufficient to meet the turnover timeline, Mor Clean reserves the right to take laundry off-site. Off-site laundry will be billed as a "Maintenance-Related Off-site Laundry Surcharge" at a flat rate of $30.00 per load.

Home Watch is a visual inspection service, not a maintenance, security, repair, or guard service. During each scheduled visit we perform a documented walkthrough looking for visible signs of concern — water intrusion, pest activity, HVAC performance, and obvious security issues — and we send you a written and photo report. Optional add-ons such as mail retrieval, package handling, plant watering, and vehicle checks are performed only when included in your written scope.

Mor Clean does not perform repairs and is not responsible for damage, loss, deterioration, or system failure that occurs between scheduled visits, or for conditions that are not visible during a reasonable walkthrough. We are not a substitute for a monitored alarm system, insurance, or a licensed inspector. With your authorization, we will contact your preferred vendor or ours to address an issue we find; vendor work is billed by the vendor, not by Mor Clean.

Mor Clean is fully licensed and insured. Our staff are background-checked and trained in safety protocols. We use high-quality cleaning products and offer eco-friendly options upon request. Mor Clean is not liable for damage caused by pre-existing conditions, faulty or improper installations, deferred maintenance, or normal wear and tear. Please notify us in advance of delicate surfaces, antiques, or finishes requiring special care.

Mor Clean specializes in surface cleaning and sanitization. Our services do not include professional carpet cleaning (steam cleaning or shampooing), mold remediation, biohazard or bodily-fluid cleanup, hoarding cleanup, pest extermination, exterior or high-ladder window work, chimney or duct cleaning, or lifting or moving heavy furniture and appliances. Where possible, we will refer you to a specialist partner.

1. Bookings made with less than 48 hours' notice are considered "Best Effort" cleans; Mor Clean does not guarantee 100% completion by a specific move-in time and the 24-hour Clean Check Guarantee is void.
2. If other contractors, vendors, or movers are present during or after the clean but before the client's inspection, Mor Clean is not responsible for any dust, debris, or foot traffic resulting from their presence. The Clean Check Guarantee is void in these instances.
3. The Clean Check Guarantee also does not apply where utilities were unavailable, where scope was reduced at the client's request, or where client-supplied products or equipment were used.

For quality assurance and marketing purposes, Mor Clean staff may take before-and-after photos of the service area. These photos are used internally for quality control and may be used for marketing unless the client opts out. To opt out for all future visits, email or text us and we will keep the request on file; a verbal request to your cleaner applies to that visit and we will confirm it in writing. We ensure that no sensitive personal information, property addresses, or residents' identities are visible in marketing materials. See our Privacy Policy for full detail.

We serve Daytona Beach, Port Orange, Ormond Beach, New Smyrna Beach, Holly Hill, South Daytona, and surrounding Volusia County communities. Properties outside this area may be declined or quoted with a travel adjustment.

These terms are governed by the laws of the State of Florida. Any disputes shall be handled in Volusia County, FL.

Mor Clean may update these terms from time to time. The version posted on this page at the time of your booking governs that service.